Terms of Service

2.1 Service Evolution

REGO360 continuously innovates and improves its services. We reserve the right to:

• Modify, update, or discontinue features or entire services
• Change service specifications, APIs, or technical requirements
• Introduce new pricing models or service tiers
• Deprecate older versions of software or platforms

2.2 Update Notifications

For material changes that may affect your use of our services, we will provide:

• 30 days notice for significant feature changes or discontinuations
• Email notifications to registered account contacts
• In-app or platform notifications where applicable
• Documentation updates and migration guidance when needed

3.1 Business Eligibility

To use REGO360 services, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Have the legal authority to enter into binding contracts
• If representing an organization, have authorization to bind that entity
• Not be prohibited from using our services under applicable laws
• Comply with all local, state, national, and international regulations
• Have the technical capability to implement and maintain our solutions

3.2 Account Creation and Security

When creating an account, you agree to:

• Provide accurate, complete, and current business information
• Maintain and promptly update your account information
• Keep your login credentials confidential and secure
• Use strong passwords and enable multi-factor authentication when available
• Notify us immediately of any unauthorized access or security breaches
• Accept full responsibility for all activities under your account
• Not share account credentials or allow unauthorized access
• Designate authorized personnel for system access

3.3 Account Suspension and Termination

We reserve the right to suspend, restrict, or terminate your account at any time, with or without notice, if you violate these Terms, engage in fraudulent activity, misuse our services, fail to pay fees, or for any other reason at our sole discretion. Upon termination, your right to use REGO360 services ceases immediately, and we may delete your data according to our data retention policies.

4.1 Limited License

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use REGO360 services for your internal business purposes or as specified in your service agreement. This license is contingent upon continued compliance with these Terms and timely payment of all fees.

4.2 Prohibited Activities

You may not:

• Modify, copy, distribute, or create derivative works from our services
• Reverse engineer, decompile, or disassemble any software or algorithms
• Remove, alter, or obscure any copyright, trademark, or proprietary notices
• Use automated systems (bots, scrapers, crawlers) without written permission
• Attempt to gain unauthorized access to our systems, networks, or data
• Introduce viruses, malware, or any harmful code
• Interfere with or disrupt the integrity or performance of our services
• Use our services for any illegal or unauthorized purpose
• Transfer, sublicense, or resell access to our services without consent
• Bypass any security measures or access restrictions
• Engage in data mining or extraction without authorization
• Use services to train competing AI models or services
• Benchmark or performance test without written consent

7.1 Pricing and Payment Terms

• Fees are specified in service agreements or subscription plans
• All fees are in Nigerian Naira (₦) unless otherwise specified
• Payment is due according to agreed terms (monthly, annually, project-based)
• Late payments may incur interest charges and service suspension
• Payments are processed through secure third-party providers (Paystack, bank transfer)
• You are responsible for all taxes, duties, and levies
• Setup fees, implementation costs, and custom development are billed separately

7.2 Subscriptions and Renewals

• Subscription services auto-renew unless cancelled before renewal date
• We will notify you of upcoming renewals and price changes
• Cancellation takes effect at the end of the current billing period
• No refunds for partial periods or unused services unless required by law
• Enterprise agreements may have different cancellation terms

7.3 Price Changes

We reserve the right to modify pricing at any time. For subscription services, you will receive at least 30 days notice before price increases take effect. Continued use after price changes constitutes acceptance of new pricing.

7.4 Refund Policy

Refunds are considered on a case-by-case basis and are subject to the terms of your specific service agreement. Enterprise contracts may have separate refund provisions. Generally:

• Setup fees and implementation costs are non-refundable
• Subscription fees may be prorated based on usage
• Custom development work is non-refundable once commenced
• Service credits may be offered in lieu of cash refunds

8.1 REGO360 Intellectual Property

All content, features, functionality, software, algorithms, models, designs, graphics, logos, trademarks, and other intellectual property of REGO360 services are owned by REGO360 Company Limited, its licensors, or other providers. These are protected by Nigerian and international copyright, trademark, patent, and other intellectual property laws.

All rights not expressly granted in these Terms are reserved by REGO360. This includes but is not limited to:

• Proprietary algorithms and machine learning models
• Software architecture and codebase
• User interface designs and user experience flows
• Documentation, methodologies, and processes
• Brand elements and marketing materials

8.2 Customer Data and Content

You retain ownership of all data and content you provide to REGO360 services. By using our services, you grant us a license to:

• Process and store your data to deliver services
• Use aggregated, anonymized data for analytics and improvements
• Display your content as necessary for service functionality
• Back up and archive data for disaster recovery
• Train and improve AI models using anonymized data patterns

This license ends when you delete your content or terminate your account, except for data retained for legal or operational requirements, and anonymized data used for model improvement.

8.3 Work Product and Deliverables

Ownership of custom development work, models, or other deliverables is defined in individual service agreements. Unless explicitly stated otherwise, REGO360 retains ownership of:

• Pre-existing tools, frameworks, and methodologies
• Generalized learnings and improvements to our services
• Platform features available to multiple clients
• Background IP used in service delivery

8.4 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide regarding REGO360 services may be used by us without any obligation or compensation to you. By submitting feedback, you grant us a perpetual, irrevocable, worldwide license to use and incorporate your suggestions into our services.

8.5 Infringement Claims

If you believe content on REGO360 services infringes your intellectual property rights, contact us at legal@rego360.com with detailed information including:

• Description of copyrighted work or intellectual property
• Location of infringing material
• Your contact information
• Statement of good faith belief and accuracy
• Electronic or physical signature

9.1 Data Processing Terms

For AI/ML services, you acknowledge and agree that:

• Training data quality directly impacts model performance
• You are responsible for data preprocessing and cleaning
• Models may require retraining as data patterns change
• AI outputs should be validated before business decisions
• Model performance metrics are estimates, not guarantees

9.2 Data Rights for AI Training

By using our AI services, you grant REGO360 the right to use your data to train and improve our machine learning models. This includes the right to:

• Process and analyze your data for model training
• Create aggregated, anonymized datasets
• Use patterns and insights to enhance our AI capabilities
• Retain anonymized data for ongoing model improvement

19.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.

19.2 Dispute Resolution

Before initiating formal proceedings, the parties agree to attempt to resolve disputes informally through good faith negotiations. If informal resolution fails, disputes shall be resolved through arbitration in Lagos, Nigeria in accordance with the Arbitration and Conciliation Act.

19.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class actions, class arbitrations, or representative actions.

21.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to reflect the parties' intent to the maximum extent permitted by law.

21.2 Entire Agreement

These Terms, together with our Privacy Policy, any service agreements, and other legal notices published by REGO360, constitute the entire agreement between you and REGO360 Company Limited regarding the Services and supersede all prior agreements, understandings, or communications.

21.3 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

21.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, without our prior written consent. We may assign these Terms at any time without notice or consent. Any attempted assignment in violation of this section shall be void.

21.5 Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

21.6 Relationship of Parties

The relationship between you and REGO360 is that of independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between the parties.